Refund policy

In order to exercise your right of revocation, you must inform us (VIITA Holding GmbH, Johann Roithner-Strasse 131, 4050 Traun,, phone: +43 7229 / 2 30 30) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.


To comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

consequences of revocation

If you revoke this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier


You must return or hand over the goods to us or to VIITA Holding GmbH, Alex Ratay, Johann Roithner-Strasse 131, A-4050 Traun / Austria without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You will bear the direct costs of returning the goods. You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functionality of the goods.


sample revocation form

(If you want to cancel the contract, please fill out this form and send it back)

- To p>span>VIITA Holding p>/span> p>/span>GmbH, Johann Roithner-Strasse 131, 4050 Traun, p>/p>

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date